FAQ @ Help

❓ FAQ & Help

Got Questions? We’re Here to Help.

Welcome to the Shimmer Wave By Mj Help Center. Below are some of the most frequently asked questions from our customers. If your question isn’t answered here, feel free to contact us anytime!

🛍️ Orders & Payments

Q: How do I know if my order is confirmed?
A: Once you place an order, you’ll receive a confirmation email with your order number and details. If you don’t receive it within 15 minutes, please check your spam folder or contact us.

Q: Can I change my shipping address after placing the order?
A: Yes, if your order hasn’t shipped yet. Please contact us immediately at 📩 Shimmerpakistan@gmail.com with your order number and new address.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Debit/Credit Cards, and other secure online payment options listed at checkout.

🚚 Shipping & Delivery

Q: When will I receive my order?
A: Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

Q: How can I track my order?
A: You’ll receive a tracking link via email once your order is shipped. Or visit our Track Your Order page and enter your order number.

🔄 Returns & Refunds

Q: Can I return a product?
A: We only accept returns if the product is damaged, incorrect, or missing. Please report the issue within 3 days of delivery.

Q: How do I request a refund?
A: Contact our support team with your order number, issue, and pictures (if applicable). Once verified, we’ll issue a refund or replacement.

🧴 Products & Usage

Q: Are your products safe for all hair types?
A: Yes! Our products are made with organic ingredients and are safe for all hair types, including sensitive scalps.

Q: Do your products contain chemicals?
A: No. All Shimmer Wave By Mj products are 100% organic, chemical-free, and cruelty-free.

📩 Still Need Help?

We’re always happy to assist.
📧 Email us at: Shimmerpakistan@gmail.com
📞 Call/WhatsApp: + (92) 311-1101246